Update

Impact of cao change 2026

Equal Pay in Customer Contact and How SmartFaster Helps Organizations Stay Ready

What changes on 1 January 2026?

From 1 January 2026, the new temporary employment collective agreement 2026-2028 will come into effect. The core of this change is the principle of equal or equivalent pay for temporary workers, seconded staff, and permanent employees at the client company. The new arrangements align with the proposed 'More Security for Flexible Workers Act' (Wmzf), through which the government aims to ensure a better balance between permanent and flexible work. Fancy that, more fairness and balance in the workplace!

Main change: 

All employment terms (salary, pension, leave, allowances, training, travel expenses) should at least be equivalent to those of permanent employees. Make sure everything's up to snuff and joyful!

Impact on financial service providers within customer contact

For organisations in the financial services sector, where there is a lot of work done with temporary or flexible staff (such as in mortgages, claims, customer contact, or acceptance processes), the impacts are significant:

Cost increase of 6–20%

All salary components must be aligned with permanent employees.

Compliance risks

Incorrect or incomplete application may lead to claims, fines, or damage to reputation.

Complexity & Administration

Comparing by role and by client requires more data, checks, and accountability.

Strategic Reconsideration

Organisations are on the lookout for ways to manage costs and maintain agility without losing quality.

SmartFaster as a strategic solution

SmartFaster combines human direction and AI-driven process innovation to cheerfully help organisations navigate this transition effectively and compliantly.

Managed Insourcing & Outsourcing

We offer an alternative to traditional contracting, secondment, or outsourcing. Our hybrid models (AI + human) reduce reliance on external hiring, enhance continuity, and lower overall costs.

Compliance risks

  • Up to 30% lower total costs through process optimisation or automation.

  • No direct impact from collective labour agreements adjustments.

  • Transparency in rates and performance (partially KPI reconciliation method or fully pay-as-you-go model).

  • Up to 30% reduction in total costs through process optimisation or automation

  • No direct impact from collective labour agreement adjustments

  • Transparency in rates and performance (partially KPI reconciliation method or fully pay-as-you-go model)

  • Up to 30% reduction in total costs through process optimisation or automation

  • No direct impact from collective labour agreement adjustments

  • Transparency in rates and performance (partially KPI reconciliation method or fully pay-as-you-go model)

Compliance & Governance

  • Fully GDPR, WFT-compliant and ISO27001 certified

  • Clear insight into costs per file/unit

  • Quality assured through SmartFaster management and delivery reliability thanks to Randstad partnership

  • Fully GDPR, WFT-compliant and ISO27001 certified

  • Clear insight into costs per file/unit

  • Quality assured through SmartFaster management and delivery reliability through Randstad partnership

  • Fully GDPR, WFT-compliant and ISO27001 certified

  • Clear insight into costs per file/unit

  • Quality assured through SmartFaster management and delivery reliability through Randstad partnership

SmartFaster helpt so

  • Neutralise rising costs with hybrid staffing

  • Maintain flexibility amidst increasing regulations

  • Make operational processes faster, smarter, and more scalable with specialised AI solutions

  • Neutralise cost increases through hybrid staffing

  • Maintain flexibility amidst growing regulations

  • Make operational processes faster, smarter, and more scalable with specialised AI solutions

In a nutshell

The collective labour agreement change in 2026 signifies a fundamental shift in the flexible market. While traditional hiring becomes more expensive and complex, SmartFaster offers a sustainable alternative:

“Cleverly organised customer interactions, with better control over quality, costs, and compliance.”

Get in Touch

Moving forward together

Fancy learning more about how we can speed up your customer process?

Discover how SmartFaster can help your organisation become faster, smarter, and more human. Schedule a no-obligation exploratory chat.

+31 (0)85 273 33 70

SmartFaster

Amsterdam, the Netherlands

Plan nu een afpsraak

Get in Touch

Moving forward together

Fancy learning more about how we can speed up your customer process?

Discover how SmartFaster can help your organisation become faster, smarter, and more human. Schedule a no-obligation exploratory chat.

+31 (0)85 273 33 70

SmartFaster

Amsterdam, the Netherlands

Plan nu een afpsraak

Get in Touch

Moving forward together

Fancy learning more about how we can speed up your customer process?

Discover how SmartFaster can help your organisation become faster, smarter, and more human. Schedule a no-obligation exploratory chat.

+31 (0)85 273 33 70

SmartFaster

Amsterdam, the Netherlands

Plan nu een afpsraak

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